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Why hasn’t my network service improved?
Summary
We understand that, for some customers, there is a chance that your service may not have improved. And we are ready to support you. If you have been experiencing network issues, we apologise for any inconvenience caused. Restarting your mobile device should resolve most issues caused by our network change. If you are still experiencing issues, please contact our Customer Service team via Chat or on 020 7132 0322 from any phone.