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What is credit reservation? And why has my credit been frozen?
Summary
Credit reservation is a new system we have introduced to automatically reserve credit paid for by top-up voucher or debit card in your Lyca Mobile account for the purpose of activating a rolling Pay As You Go (PAYG) plan or queued Lyca Mobile plan.
When you do not have enough credit in your balance for our system to automatically renew/activate your requested plan, our system will now automatically reserve any existing Lyca Mobile account credit until you’ve topped up enough balance to renew/activate the requested plan.
This is to prevent you from accidentally using services at PAYG standard rates without your knowledge (for example, data used by apps for alerts and background refreshes).
We will notify you that credit reservation has taken place on your Lyca Mobile balance. Any chargeable calls will divert to customer service, so you can release your balance.
For example: you purchase a €20 30-day plan. When the expiry date arrives, you only have €8 credit shown in your balance. With our credit reservation, your balance will automatically be reserved at €8 – and you will be sent a text message letting you know. If you then top-up €15 (bringing your total balance to €23) the system will automatically active your €20 plan. Your new plan will begin, and you will have €3 balance to use for out-of-plan services.