FAQ - Already joined us? - Content

Setting up auto-renewal for your Lyca Mobile plan is a straightforward process, offering both simplicity and convenience. Here are the steps to get it done:

Log In to Your Lyca Account: Begin by logging in to your Lyca Mobile account through our website or mobile app.

Access Manage Payment: Navigate to the "Manage Payment" section, which can usually be found in the menu of the app or in the account navigation on our website.

Auto-Renewal Setting: Within the "Manage Payment" section, locate the "Auto-Renewal Setting" link. Your subscribed plans will be displayed, and you can enable auto-renewal for your plan by selecting "On" from the drop-down options.

Review and Confirm: Take a moment to review the details of the auto-renewal, including the payment method that will be charged. Ensure that all information is correct.

Save Changes: Once you are satisfied with the settings, save your changes. Your plan will now be configured to automatically renew when it reaches its expiration date.

By enabling auto-renewal, you guarantee that your plan remains active without the need for manual renewal. It's a convenient way to stay connected hassle-free. Should you ever wish to modify or cancel auto-renewal, you can return to your account settings and make the necessary adjustments.

Managing your saved credit/debit cards with Lyca Mobile is a straightforward process that provides you with full control over your payment options. Here's how you can do it:

Log In to Your Account: Begin by logging in to your Lyca Mobile account, either through our website or the mobile app.

Navigate to Manage Payment Options: Once logged in, access the "Manage Payment" section within your account. This can usually be found in the menu.

View Cards: In this section, you will be able to view the credit/debit cards that you have saved on your account. You can also add new cards or delete existing ones as needed.

Remove Cards: If you wish to remove a saved card, there should be an option to delete or remove it from your account. Simply follow the provided prompts to complete the removal process.

Save New Cards: To save a new card, select the option to add a new payment method, and then follow the steps to enter the card details.

Edit My Cards: Please note that you cannot edit the information of a saved card directly. If you need to update card information, you will need to delete the card and save it as a new card with the updated details.

By managing your saved cards through your account, you have complete control over your payment preferences and can ensure that your information is kept up to date.

Absolutely, you can! We've got you covered when you're traveling within the European Union (EU).

At Lyca Mobile, our bundle plans include EU roaming as a standard feature. This means you can make use of the allocated minutes, texts, and data from your existing bundle while exploring different EU countries. You won't need to worry about incurring additional charges!

However, it's important to note that there may be certain restrictions and fair usage policies when roaming. To maximize the benefits of your bundle while abroad, we recommend checking the roaming rates, terms, and conditions specific to the EU country you're visiting. This way, you can enjoy seamless connectivity without any unexpected surprises.

Feel free to roam worry-free within the EU with your Lyca Mobile bundle! Should you have any questions or require additional information regarding roaming, please do not hesitate to reach out to us. We are here to ensure that your travel experience is as smooth as possible.