FAQ - eSIM - Content

Ordering a Pay as you go eSIM from Lyca Mobile is a simple process.

Just follow these steps:

Visit the Lyca Mobile Website: Start by visiting the official Lyca Mobile website.

Navigate to the Pay as you go plans Section: Once you're on the website, go to the Pay as you go plans section. Here, you'll discover a variety of plans and options to choose from.

Select Your Plan and Options: All our SIM only plans support eSIM; Browse the available eSIM plans and choose the one that best matches your requirements.

Add to Cart: After selecting your plan, add it to your cart or basket.

Select SIM Type : In the cart page select the SIM type - Physical or eSIM

Provide Information: During the checkout process, you'll need to provide necessary information. This is crucial for activating your eSIM and ensuring it's linked to the correct account.

Complete the Order: Follow the on-screen instructions to finalize your order. Make sure to review all the details before confirming your purchase.

Confirmation Email: Once your order is successfully placed, you will receive a confirmation email from Lyca Mobile. This email will contain instructions on how to activate your eSIM.

Now you're ready to enjoy the convenience of a Pay as you go eSIM from Lyca Mobile! If you have any further questions or encounter any issues, feel free to reach out to Lyca Mobile's customer support for assistance.

A growing number of devices support eSIMs, including many smartphones, tablets, and smartwatches. You can check the specifications of your device to see if it supports eSIMs.

Prepay eSIM Plans offer a number of benefits, including:

Convenience: eSIMs are digital, so there is no need to wait for a physical SIM card to be delivered.

Flexibility: You can switch between different mobile networks quickly and easily without having to change SIM cards.

Security: eSIMs are more secure than physical SIM cards, as they cannot be lost or stolen.

A Prepay eSIM Plan is a mobile phone plan that uses an embedded SIM card (eSIM) instead of a physical SIM card. eSIMs are digital SIM cards that are built into your device, and they can be activated and switched between different mobile networks quickly and easily.

eSIMs are activated instantly, so you can start using your new mobile phone plan as soon as you have scanned the QR code

The delivery and activation of an eSIM prepay plan is instantaneous. Once you have completed the ordering process and received your confirmation email, you can scan the QR code in the email to activate your eSIM. Your eSIM will be activated immediately and you can start using your new mobile phone plan right away.

Here is a summary of the steps involved:

• Order an eSIM prepay plan from Lycamobile (link to PLP page) .

• Receive a confirmation email with a QR code.

• Scan the QR code with your device's camera.

• our eSIM will be activated immediately and You will receive the details of mobile number assigned via SMS

• Start using your new mobile phone plan!

The eSIM QR Code is a digital representation of your electronic SIM card (eSIM) that contains essential information required to activate and configure your eSIM on a compatible device. It serves as a convenient and secure method for provisioning your mobile connectivity, eliminating the need for a physical SIM card.

Here's what the eSIM QR Code typically includes:

Activation Information: The QR Code contains details about your mobile plan, carrier, and other necessary activation information.

Network Credentials: It holds network credentials required for your device to connect to the carrier's network.

Profile Settings: The QR Code may include specific device settings to ensure seamless connectivity and compatibility.

To use the Lyca Mobile prepay plan eSIM QR Code received by order confirmation email, simply scan it with your device's camera, following the instructions. Once scanned, your device will be ready to use with the eSIM. You will receive SMS with details of Mobile number |(MSISDN) assigned and prepay plan activation.

If you've accidentally deleted your eSIM from your phone, don't worry; you can typically re-add it using the following steps:

Contact Support: Reach out to Lyca customer support via LIA Chat or calling the call center. They can help you re-provision or re-add the eSIM to your device. They will provide you with the necessary information and instructions to do this.

Access eSIM Settings: On your phone, navigate to the eSIM or SIM card settings. The location of these settings may vary depending on your device and operating system (iOS or Android).

Scan QR Code: If you have a backup of the eSIM QR code or have received a new one after raising a request to customer support, you can use it to scan and re-add the eSIM.

Follow Instructions: Once you have the required information, follow the on-screen instructions to re-add the eSIM to your device.

Remember to back up your eSIM information (ICCID) and QR code in a secure place to prevent any future accidental deletions.

When you upgrade or change your phone while using a Lyca Mobile Prepay Plan eSIM, you will need to transfer or re-add the eSIM to your new device. Here are the steps to follow:

Contact Lyca Mobile Customer Support: Start by reaching out to Lyca Mobile customer support. Inform our support team that you are upgrading or changing your phone and need assistance with transferring your eSIM to the new device. They will guide you through the process and provide any necessary information.

Install eSIM on the New Phone: Follow the instructions provided by Lyca Mobile to install the eSIM on your new phone. This typically involves scanning the eSIM QR code or manually entering the activation details.

Test and Verify: Once the eSIM is set up on your new phone, make sure to test it by making calls, sending messages, and using mobile data to ensure it's working correctly.

Dispose of the Old Device: If you're not keeping your old device, be sure to wipe all data and settings from it and perform a factory reset to ensure your personal information is removed.

Update Emergency Contacts (if necessary): If you have any emergency contacts programmed into your old phone, update them on your new device if needed.

Remember to keep your eSIM information and QR code in a secure place, as you may need it for future transfers or activations. Additionally, always follow Lyca Mobile's specific instructions for transferring eSIMs

Yes, you can activate your eSIM even if you haven't purchased a plan or topped up yet. Here's what you need to do:

Purchase the eSIM: After ordering the Lyca Mobile Free eSIM from our website, you will receive a confirmation email containing a QR code.

Scan the QR Code: Use your device's camera to scan the QR code received in the email. This will install the eSIM on your device.

Activation: Your eSIM is now activated and ready to use. However, please note that you won't be able to make calls or access data networks until you purchase a bundle plan or top up your account.

Purchase a Bundle Plan: To start using your eSIM, we recommend purchasing a bundle plan from our website while ordering the eSIM. This allows you to get started instantly and save time.

By following these steps, you can activate your Lyca Mobile Free eSIM and begin using it once you've purchased a plan or topped up your account.

Switching from a physical SIM to an eSIM with Lyca Mobile is easy. Here are the steps to follow:

Log in to Your Lyca Mobile Account: Start by logging in to your Lyca Mobile account on their website.

Access SIM Management: Click on the "SIM Management" tab within your account.

Select SIM Swap: In the SIM Management section, look for the "SIM Swap" tab and select the option for "Swap Physical SIM to eSIM."

Place an Order for eSIM: On the SIM Swap page, place an order for an eSIM. Upon successful order placement, you will receive a confirmation email with a QR code, and the QR code will also be displayed on your screen. This QR code will contain essential eSIM information.

Scan QR Code and Install: Use your device's camera to scan the QR code received via email or displayed on your screen. This will install the eSIM on your phone.

Enter Physical SIM Details: Start entering the details of your physical SIM, including the MSISDN (mobile number) and ICCID. Submit these details for validation.

Enter eSIM Details: After successful validation of your physical SIM, enter the details of your eSIM, including the eSIM mobile number and ICCID. Confirm the swap from the physical SIM to the eSIM, ensuring that your original mobile number is mapped to the eSIM.

Confirmation: Once you confirm the swap, your original mobile number will be mapped to the eSIM. Any balance or account details from your physical SIM will be carried forward to the eSIM.

By following these steps, you can seamlessly transition from a physical SIM to an eSIM while retaining your original mobile number and account balance.