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What do I do if I have lost my eSIM enabled phone?
Summary
We're here to help in case you've misplaced your eSIM-enabled phone. Here's what you can do:
* Contact Us: Get in touch with us through our live chat, call us at [+353 1 437 2322.], or shoot us an email at [email protected]. Let us know about the situation.
* Deactivate eSIM Profile: Depending on your preference, we can assist in deactivating your eSIM profile and plan to prevent any unauthorized usage.
* Get a New eSIM Profile: If you wish to get a new eSIM profile, you can place an order for an eSIM and request an eSIM swap by logging into your MyLyca account online.
We understand that losing your phone can be stressful, but we're here to make the process as smooth as possible. Your security and peace of mind are our priorities. If you have any questions or need assistance, don't hesitate to reach out. We're just a message or call away.*