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What should I do if my Prepay Plan has expired?
Summary
If your Prepay Plan has expired, there's no need to worry; we're here to assist you in reactivating your mobile services seamlessly. Follow these steps:
Renew Your Plan Online: You can easily renew your Prepay Plan online by visiting Lycamobile.co.dk and selecting Renew your plan or Log in to your MyLyca account or use the Lyca Mobile app and access the "Renew my Plan" option. Select and activate the Prepay Plan that suits your needs.
Renew via USSD Code: Alternatively, you can renew your plan by dialing *131# from your Lyca Mobile number. Simply follow the on-screen instructions to choose and activate your desired plan.
Use Your Credit Balance: If you have a credit balance on your Lyca Mobile account, it can be used to cover the cost of plan renewal. If your balance is sufficient, your plan will be automatically renewed.
Please note that there is usually a grace period following plan expiration, during which you can still renew and reactivate your services. The duration of this grace period may vary based on your specific plan and location.
If you encounter any challenges or have questions about renewing your plan after expiration, our dedicated customer support team is available to provide guidance and assistance. Your uninterrupted mobile services are our priority, and we're here to make the process as smooth as possible for you.