Terms and Conditions content 2 - Pay monthly

From 1 January 2026, the Customer’s Monthly Subscription Charges will be subject to an annual increase by the Consumer Price Index (“CPI”) Rate plus an additional 3.9 % which is applied at the same time. If the CPI Rate is zero or negative, we’ll only apply the 3.9%.

CPI is a measure of inflation published by the Federal Statistics Office (see www.bfs.admin.ch). It measures the change in the cost of a sample of retail goods and services. The increased amount will first apply to Customer’s April 2026 bill. For example (CPI rates illustrative only):

Where the Customer’s airtime tariff is CHF 22.50 a month when their contract starts in September.

Year 1: On the Customer’s first April bill the Customer would see the Customer’s airtime tariff increase to CHF 23.94 a month (where the CPI Rate announced in February before the CPI Change was 2.5%, plus the 3.9%) i.e. CHF 22.50 x 1.064 = CHF 23.94; and

Year 2: On the Customer’s next April bill the Customer would see the Customer’s airtime tariff increase to CHF 24.87 a month (where the CPI Rate announced in February before the CPI Change was -1.5%, meaning we only applied the 3.9% increase), i.e. CHF23.94 x 1.039 = CHF 24.87.

The Customer must pay the Charges for the Services they have subscribed to and/or use every month by the date on their bill. Lycamobile may charge fees if the Customer is late in paying as described at clause 6.13. The Customer must pay us by direct debit or credit card.

Lycamobile may ask the Customer to pay a deposit before allowing use of the Services. The Allowance as specified in your Plan will cover items such as mainland calls, texts and data/Internet access in the United Kingdom, the EU and other selected destinations, except if the Customer is on a data-only (Mobile Broadband) tariff where data can only be used in Switzerland.

Special numbers and services (such as premium rate numbers and certain numbers starting 08 and 09) are not included. Please see our Tariff Terms and Website for more details about specific tariffs and Charges outside the Customer’s Allowances.

Aside from the annual change to the Monthly Subscription Charges referred to in paragraph 1 above, Lycamobile may change our other charges, the Services or the Services Agreement at any time.

The Customer will not be entitled to cancel their Services Agreement during the Minimum Period without paying an Early Termination Charge when Lycamobile are obliged by the law to make some changes, including passing-on cost increases.

The Customer will be entitled to cancel an Optional Add-on Service if we are making changes to it. The cancellation right will only apply to the Optional Add-On Service we are modifying.

If the Customer changes their mind about their purchase of the Services, they may be entitled to cancel the Services Agreement within fourteen (14) days as per clause 4.1 of the Terms. The Customer agrees that Services and charging for them will begin immediately from the date of their acceptance of the Services Agreement for their Monthly Plan, as represented by the Customer accepting the terms at the checkout.

The Customer will still have to pay for any calls, texts, data and other Charges (including those for the Monthly Plan) the Customer has incurred during the Cooling-Off Period as defined in clause 4.1.

The Customer’s Minimum Period and ending the Customer’s Services Agreement

The Customer’s Monthly Plan has a minimum term called a Minimum Period, which could be as short as one calendar month from the date of purchase by the Customer. After the Minimum Period, the Customer can end the Services Agreement by giving Lycamobile Notice (unless any other statutory or regulatory rules apply) and the Customer will have to pay Charges incurred during this Notice period.

Unless specified otherwise (such as in the Customer’s Tariff Terms), if the Customer wants to end the Services Agreement during the Minimum Period or we end the Services Agreement as a result of the Customer’s serious breach, then the Customer will have to pay an Early Termination Charge which amounts to no more than the Customer’s Monthly Plan Charges multiplied by the number of months left in the Customer’s Minimum Period, including VAT (calculated at the prevailing rate), explained below.

How we calculate Early Termination Charges

We add together Monthly Plan Charges the Customer has agreed to pay (including any monthly recurring discounts the Customer is entitled to but not including one-off discounts received) for the Services for the remainder of the Customer’s Minimum Period. This includes VAT at the prevailing rate.

Examples of Early Termination Charges:

Example 1: The Customer has a 12-month Monthly Plan costing CHF 21 a month (including VAT) and decides to disconnect after six months. This means the Customer will pay an Early Termination Charge for the last six months of the contract.

The Customer’s Early Termination Charge is calculated as 6 x CHF 21, which gives an Early Termination Charge of CHF 126.00.

Example 2: The Customer has a 12-month contract costing CHF 20 a month (including VAT) and decides to disconnect after nine months. This means the Customer will pay an Early Termination Charge for the last three months of the contract.

The Customer also has a CHF 5 recurring monthly discount applied to the Charges which means the Customer pays CHF 15 a month (including VAT).

The Customer’s Early Termination Charge is calculated as 3 x CHF 20, minus 3 x CHF 5. This gives an Early Termination Charge of CHF 45.00.

The Network and Services we provide rely on radio signals and electronic equipment, including equipment owned and operated by third parties. They are therefore variable in nature and are not fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond Lycamobile’s control can impair them. For instance, coverage supporting our Services is affected by things like the thickness or material of the walls of the building you're in. It might also depend on how many people near you are trying to use the Services at the same time. We use reasonable skill and care in providing the Customer with the Services and will attempt to re-perform disrupted Services when possible. For more information about the things that affect coverage and data speeds, please look at the dedicated Network pages of our Website at https://www.lycamobile.ch/en/help/coverage-and-services/abo/ Our Services aren't available everywhere in Switzerland, the EU and other selected destinations. The Customer should check predicted Network coverage in the Customer’s area on our Website. Details are in clause 2 of the Terms.

We may end the Services Agreement if the Customer does not pay any charges that are due or if the Customer is bankrupt. We can also end the Services Agreement with the Customer where we believe that they are using the Service fraudulently, illegally or in a way that harms our Network or the experience of others (for example, by breaching our Fair Use Policy, or for commercial use (amongst other things).

We will collect information about how the Customer uses our Services and third-party services the Customer uses in conjunction with our Services, including for example the Customer’s location and account activity, to enhance the Customer’s overall experience with us and make it more relevant to the Customer. We may use and analyse the Customer’s personal details to help us run the Customer’s Service(s) and Account, including for credit checks and fraud prevention. We may share and combine that data and the Customer’s information with carefully selected third parties for all those same reasons. The Customer’s information is treated in accordance with our Privacy Policy, which can be viewed here: Privacy Policy

Information in support of our services is available in alternative formats. If you would like access to information from us in an alternative format, please call us via your Lycamobile SIM on +41 77 900 012 22 or visit https://www.lycamobile.ch/en/contact-us-abo/ for further details of what alternative formats are available.