FAQ - Emergency Alerts - Q&A-19

The following options will be visible when you update your phone to the latest software.

For iPhones:

1.Open Settings.

2.Select Notifications.

3.Make sure the “Emergency Alerts” toggle is on.

For Samsung phones: Individual phones may vary, depending on which software version a customer is on.

• Android 11: Settings > Search for “emergency alerts” OR Settings > Notifications > Advanced Settings > Wireless Emergency Alerts.

• Android 10 and older OS versions: Messages app > Settings > Emergency Alert settings > Emergency Alerts

For other Android Phones:

The Emergency Alert settings are dependent on the manufacturer and model. Generally the settings can be found through one of the following ways:

1. Open Settings, select Sounds and select Advanced. You should see an option for Emergency Broadcasts.

2. Open Settings, select Wireless & Networks and select More. You should see an option for Cell Broadcasts.

3. Open Settings and select General Settings. You should see an option for Emergency Alerts.

4. Open the text message app and select Message Settings. You should see an option for Emergency Alert Settings.

Your alert settings may be called a number of different names including Emergency Alerts, emergency broadcasts, or extreme threats or severe threats.