FAQ - How To - Content

Checking your plan allowance balance is a breeze with Lyca Mobile. Here are a few quick and easy ways to do it:

Using Our Mobile App: If you've got our mobile app installed, open it up, and you'll usually find a section that displays your plan allowance balance. It's a super convenient way to keep tabs on your usage.

Dialing a Code: You can also check your balance by dialing a short code from your mobile phone. Enter code *131# and hit dial, and you'll get a message with your balance information.

Logging into Your Account: If you prefer the web route, you can log into your Lyca Mobile account on our website. Once logged in, you should be able to see your plan allowance balance right there on the dashboard.

Remember, the specific method may vary depending on your location and the type of plan you have, so it's a good idea to refer to our website or contact our customer support for the most accurate and up-to-date information. Keeping an eye on your balance helps you stay in control of your usage and ensures you make the most of your plan!

Activating your new SIM and Prepay Plan is a straightforward process. Here's how to do it:

Insert Your SIM Card: First, carefully insert your new SIM card into your mobile phone. Make sure it's properly placed in the SIM card slot.

Power On Your Device: Turn on your mobile phone. It might take a moment for your phone to recognize the new SIM card.

Activation SMS: You'll receive an activation SMS on your phone once the SIM card is recognized. This message will confirm the activation of your new SIM. You will also receive SMS with the mobile number (MSIDN) and PIN number to activate the Prepay Plan. To activate your plan dial code *161* PIN NUMBER# and follow the instructions to activate the Prepay Plan.

Restart Your Phone: Sometimes, it's a good idea to restart your phone after receiving the activation SMS to ensure that all services are working correctly.

Check Your Plan: Dial a short code *131# or use your Lyca Mobile app or My Lyca account on website to check your Prepay Plan details. This will help you confirm that your plan is active and that you have the services you need.

If you encounter any issues or need assistance with activation, don't hesitate to reach out to customer support. They'll be happy to help you get your new SIM and Prepay Plan up and running smoothly

You'll be glad to know that activating EU and International Roaming for calls and SMS with Lyca Mobile is a breeze – no need to fret about complicated steps. It's automatically set up for all Lyca Mobile customers who have active accounts with sufficient credit.

For calls and text (SMS), here's what you need to know:

Account Status and Credit: First things first, make sure your Lyca Mobile account is active, and you have enough credit to cover your roaming needs.

EU Roaming: Many of our prepay plans include free EU roaming for calls and text (SMS). However, it's a good idea to check your plan in advance before your travels or consider upgrading to a plan that offers free EU roaming for calls, text, and data. This way, you can stay connected without any worries.

International Calling and SMS: Before you jet off, take a moment to review your prepay plan's international calling and SMS allowances. Also, familiarize yourself with the standard rates for calling from one international country to another. This will help you manage your usage effectively.

Data Roaming Allowance: Please note that data roaming allowances are typically valid for plans with EU roaming enabled. If you plan to use data while roaming, be sure to check the data usage policy specific to your plan when you're in the EU.

With these tips in mind, you'll be all set to roam EU and internationally with confidence. Safe travels, and stay connected wherever you go!