FAQ - How to - Q&A-2

Activating your new SIM and Prepay Plan is a straightforward process. Here's how to do it:

Insert Your SIM Card: First, carefully insert your new SIM card into your mobile phone. Make sure it's properly placed in the SIM card slot.

Power On Your Device: Turn on your mobile phone. It might take a moment for your phone to recognize the new SIM card.

Activation SMS: You'll receive an activation SMS on your phone once the SIM card is recognized. This message will confirm the activation of your new SIM. You will also receive SMS with the mobile number (MSIDN) and PIN number to activate the Prepay Plan. To activate your plan dial code *161* PIN NUMBER# and follow the instructions to activate the Prepay Plan.

Restart Your Phone: Sometimes, it's a good idea to restart your phone after receiving the activation SMS to ensure that all services are working correctly.

Check Your Plan: Dial a short code *131# or use your Lyca Mobile app or My Lyca account on website to check your Prepay Plan details. This will help you confirm that your plan is active and that you have the services you need.

If you encounter any issues or need assistance with activation, don't hesitate to reach out to customer support. They'll be happy to help you get your new SIM and Prepay Plan up and running smoothly