FAQ - Top-up - Q&A-6

Typically, you cannot port a number that is currently suspended or disconnected. To successfully port your number to Lyca Mobile, it needs to be in an active and good standing with your current service provider.

Here's what you should do:

Ensure Active Status: Before initiating the port-in process, make sure your number is active and not suspended or disconnected by your current provider. If there are any outstanding issues, it's essential to resolve them with your current provider first.

Smooth Porting: Once your number is in good standing and active, you can proceed with the porting process to Lyca Mobile.