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I’ve accidently deleted my eSIM from my phone, what do I do?
FAQ - eSIM - Q&A-8
Summary
If you've accidentally deleted your eSIM from your phone, don't worry; you can typically re-add it using the following steps:
Contact Support: Reach out to Lyca customer support via LIA Chat or calling the call center. They can help you re-provision or re-add the eSIM to your device. They will provide you with the necessary information and instructions to do this.
Access eSIM Settings: On your phone, navigate to the eSIM or SIM card settings. The location of these settings may vary depending on your device and operating system (iOS or Android).
Scan QR Code: If you have a backup of the eSIM QR code or have received a new one after raising a request to customer support, you can use it to scan and re-add the eSIM.
Follow Instructions: Once you have the required information, follow the on-screen instructions to re-add the eSIM to your device.
Remember to back up your eSIM information (ICCID) and QR code in a secure place to prevent any future accidental deletions.