FAQ Component

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team and we will be happy to help you.

If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations or online at www.lycamobile.ie

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and find out more about My Lyca Mobile.

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *132#.

Our offer rates will show you if there are any connection charges. View Special offers for details of current offers. A full list of rates to destinations is available here